Refund Policy
We want you to understand when a Blurbly purchase can be refunded. This policy applies to one-time memberships, credit packs, and other paid digital services purchased through our checkout.
1. When refunds are available
- A duplicate charge or payment made in error.
- A technical failure prevented the purchased service or credits from being delivered.
- A payment was not authorized by the account holder.
- Applicable consumer protection law gives you a non-waivable right to a refund.
2. How to request a refund
Email [email protected] with your account email, order ID, purchase date, and a short description of the issue. Please contact us within 14 days of the charge whenever possible so we can investigate promptly.
3. Review and processing
We normally review requests within 5 business days. Approved refunds are sent to the original payment method; your bank or payment provider may need additional time to post the credit. We may decline requests involving abuse, fraud, chargeback manipulation, or credits already consumed, except where applicable law requires otherwise.
4. Contact
For billing questions or help with a failed generation, contact [email protected].