Last updated: October 21, 2026
Need help with Blurbly? Find answers below or contact us directly. This page applies to the Blurbly website and to the Blurbly iOS and Android apps.
We aim to reply within 2 business days (Hong Kong time). To help us find your account quickly, write from the email address you signed in with and describe what happened, including the task or order if you can. In the app you can also use the support chat.
Open Create, upload your product photos or paste a product link, and describe what you want. Blurbly proposes a plan with a storyboard preview; confirm it and the video or images are generated and saved to your library, where you can download them.
Generating videos and images uses credits. The cost is shown before you confirm. Paid memberships are subscriptions that renew automatically each billing period (weekly, monthly or yearly, as shown when you buy), and credit packs are one-time purchases. Credits have no cash value. Full details are in the Terms of Service, section 4.
Subscriptions bought in the app are billed and managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Blurbly and tap Cancel Subscription. Cancel at least 24 hours before the current period ends, otherwise it renews automatically. Deleting the app or your Blurbly account does not cancel the subscription.
Sign in to Blurbly with the same account, open the subscription page in the app and tap Restore Purchases. Make sure you are signed in to the same Apple ID that made the purchase.
Purchases made in the iOS app are charged and refunded by Apple, not by us: go to reportaproblem.apple.com, sign in with your Apple ID and request a refund. For purchases made on the website, see our Refund Policy or email us.
Sign in on blurbly.ai, open your account settings and choose Manage subscription to update your card, switch plan or cancel. Cancellation takes effect at the end of the current billing period and you keep access until then.
In the app, open the Me tab and tap Delete account at the bottom of the page, then confirm. On the website, open Account Settings, then Account management, then Delete account. You can also email us from your account address with the subject "Delete my account". See the Privacy Policy for what is erased and what is kept by law.
Deleting your account and data
Uploads, prompts and results go through automated safety checks, and our Content Policy prohibits illegal, sexual, exploitative or misleading content. You can report any generated content or AI reply in the app (flag icon, or long-press then Report) or on the website; reports are reviewed by our moderation team. You can also email us.
Content Policy · Report content
Email us with your account email and the task or order concerned. We will check the generation and, where a generation failed on our side, restore the credits used.